2.1 “Account” means your user account on the Platform.
2.2 “Applicable Law” means all laws, regulations, rules, sanctions, and official guidance applicable to you or to the relevant service provider (Vowallex, ARGOcoin, Card Issuer).
2.3 “Core Services” means virtual asset services provided by ARGOcoin, including (as applicable): onboarding and verification, custody/wallet operations, deposits/withdrawals, exchange/swap execution, and transaction ledgering.
2.4 “Storefront Services” means interface services provided by Vowallex (UI/UX, access, Tier‑1 support, ticketing/escalation).
2.5 “Virtual Assets” / “Crypto‑assets” means digital representations of value recorded on distributed ledger technology, including supported assets listed on the Platform from time to time.
2.6 “Virtual Card” means a virtual payment card issued under the card program made available via the Platform.
2.7 “Virtual Card Services” means card program management, card issuance/management, cardholder support, limits, and card transactions executed on card networks, provided by Vowallex and/or the Card Issuer/program participants.
2.8 “Restricted Jurisdiction” means any jurisdiction in which the Platform (or a specific service) is prohibited, restricted, or not offered by Vowallex, ARGOcoin, the Card Issuer, or a relevant third party due to sanctions, regulatory, risk, or operational reasons.
2.9 “You” / “User” means the individual or legal entity using the Platform.

3.1 Binding agreement. By accessing or using the Platform, creating an Account, clicking “Accept”, or using any Services, you agree to be bound by these Terms, the Privacy Policy, Cookie Policy, Risk Disclosure, AML & KYC Policy, Acceptable Use Policy, Compliance & Sanctions Policy, Refund Policy, and Intellectual Property Policy (together, the “Policies”), each incorporated by reference.

3.2 Updates. We may amend these Terms and Policies from time to time. Material changes will be notified via the Platform and/or email. Continued use after the effective date constitutes acceptance.

3.3 Language. These Terms are drafted in English. If any translation is provided, the English version controls unless mandatory law requires otherwise.

4.1 Age and capacity. You must be at least 18 years old and have legal capacity to enter into these Terms.

4.2 Authority for entities. If you use the Platform on behalf of a business, you represent that you have authority to bind that entity.

4.3 Restricted persons. You may not use the Platform if:

• you are located in, resident of, or a citizen of a Restricted Jurisdiction (as applicable);
• you are subject to sanctions or on a prohibited list (UN, EU, UK, US OFAC, or other applicable);
• you are using the Platform for prohibited activities (see Acceptable Use Policy).

4.4 Right to refuse. Vowallex and/or ARGOcoin and/or the Card Issuer may refuse, suspend, or terminate access at any time where required by law or risk controls.

5.1 Registration. You must provide accurate information during registration and keep it updated. You agree not to impersonate any person or misrepresent affiliation.

5.2 Credential security. You are responsible for maintaining confidentiality of your credentials, enabling available security features (including 2FA where available), and promptly notifying us of suspected compromise.

5.3 Device and access integrity. You must not use rooted/jailbroken devices or automation that compromises security. We may restrict access from suspicious devices, IPs, or geographies.

5.4 Account usage. You are responsible for all activity on your Account, including authorised API keys, sessions, and device access.

6.1 Storefront Services (Vowallex). Vowallex provides:

• access to the Platform UI/UX;
• Tier‑1 customer support and ticketing; and
• collection and transmission of user inputs and submissions to relevant providers (e.g., ARGOcoin for Core Services, Card Issuer for card program), where applicable.

6.2 Core Services (ARGOcoin). ARGOcoin provides Core Services, including (as applicable):

• identity verification and ongoing monitoring (KYC/CDD);
• AML/CTF controls, sanctions screening, transaction monitoring and related compliance decisions;
• custody/wallet operations (including omnibus custody), deposit address allocation and withdrawal execution;
• exchange/swap execution and settlement; and
• user ledgering and transaction history.

6.3 Virtual Card Services (Vowallex / Card Issuer). 
(a) Virtual Cards are offered through a card program managed by Vowallex and issued by one or more regulated Card Issuers and processed via program participants (processors/schemes).
(b) Card Transactions are executed on card networks and settled in fiat by the Card Issuer/processor.
(c) ARGOcoin does not issue cards and is not responsible for card settlement, acquiring, or card program operations.

6.4 Funding a card from a virtual asset balance. If you fund a Virtual Card from your virtual asset balance, this may trigger a separate Core Services instruction (e.g., conversion/transfer) processed by ARGOcoin. The card issuance and settlement remain card‑program matters.

6.5 Supported assets and services. Supported assets and features may change and vary by jurisdiction, tier, and provider availability.

7.1 Risk‑based verification. The Platform may offer verification tiers. However, you acknowledge that additional verification may be required:

• to comply with Applicable Law (AML/CTF, sanctions, fraud prevention, tax reporting),
• to apply Travel Rule requirements,
• to investigate suspicious activity or security incidents, or
• to meet Card Issuer/program requirements.

7.2 Information and documents. You agree to provide information and documents requested for KYC/KYB/EDD, source of funds/wealth, and beneficiary/originator details (Travel Rule) promptly and accurately.

7.3 Ongoing monitoring. ARGOcoin conducts ongoing monitoring and may re‑screen sanctions/PEP/adverse media and monitor transactions. The Card Issuer may also apply its own monitoring for card‑program purposes.

7.4 Travel Rule. Where required, you authorise the relevant provider (ARGOcoin and/or Card Issuer/program participants) to collect, verify, and transmit required originator/beneficiary information to other VASPs/CASPs or financial institutions, and to refuse or delay a transfer if information is missing or inconsistent.

7.5 Holds, freezes, and refusals. We may restrict, hold, freeze, delay, or refuse transactions or access where required by law, sanctions, risk controls, or suspected fraud/ML/TF.

8.1 Transaction instructions. By submitting an instruction (deposit/withdrawal/exchange/conversion), you authorise ARGOcoin (for Core Services) or Vowallex/Card Issuer (for Card Services) to process it.

8.2 Blockchain finality and irreversibility. Virtual asset transactions may be irreversible. You are responsible for verifying addresses, networks, and memo/tag fields. Incorrect inputs may result in permanent loss.

8.3 Execution and pricing. Exchange/conversion pricing may include spreads and fees and may vary based on liquidity, network congestion, and risk controls. Quotes may be time‑limited.

8.4 Failed/returned transfers. Transfers may fail due to network issues, compliance controls, third‑party outages, incorrect data, or other causes. Handling may include return, delay, or manual review where feasible.

8.5 Card Transaction disputes. Card disputes and chargebacks are handled under card scheme rules and Card Issuer terms; crypto conversions used to fund a card may remain final.

9.1 Fees. Fees may apply for Core Services (e.g., trading spreads, withdrawal/network fees, service fees) and Virtual Card Services (e.g., issuance, FX, merchant/ATM fees, programme fees). Fees will be disclosed on the Platform or in fee schedules.

9.2 Network fees. You may pay blockchain network fees (“gas”) which are not controlled by Vowallex or ARGOcoin.

9.3 Taxes. You are responsible for determining and paying all taxes applicable to your use of the Platform, including taxes arising from trading, conversions, and card spending events.

10.1 You must comply with the Acceptable Use Policy and all Applicable Law.

10.2 You must not:

• use the Platform for money laundering, terrorist financing, sanctions evasion, fraud, or illegal goods/services;
• attempt to bypass KYC/AML, monitoring, geofencing, or security controls;
• provide third‑party access to your Account except as explicitly permitted (e.g., authorised business roles);
• interfere with Platform security or misuse APIs.

11.1 Third‑party services. Certain features (ATM access, card programme, identity checks, blockchain infrastructure) are provided by third parties. Their terms and availability may apply.

11.2 ATM network. ATM services (including cash access, top‑ups, withdrawals) may be operated by third‑party ATM operators; fees, limits, and availability vary. We are not responsible for third‑party ATM downtime or operator decisions.

11.3 No agency. Unless expressly stated, no provider acts as your agent, fiduciary, or financial advisor.

12.1 All Platform content, trademarks, and software are owned by or licensed to Vowallex and/or its licensors (and separately ARGOcoin for Core systems).

12.2 Subject to your compliance, you receive a limited, non‑exclusive, non‑transferable licence to use the Platform for its intended purpose.

12.3 You must not reverse engineer, copy, or create derivative works except as permitted by law.

13.1 Your personal data is processed under the Privacy Policy. You acknowledge that different providers may act as controllers for different processing activities (Storefront/Core/Cards).

14.1 Not a bank; no deposit insurance. The Platform is not a bank. Virtual assets are not deposits and are not insured.

14.2 No investment advice. We do not provide investment, tax, or legal advice. You must conduct your own research.

14.3 Service “as is”. To the maximum extent permitted by law, Services are provided “as is” and “as available”, without warranties of merchantability, fitness, or non‑infringement.

15.1 To the fullest extent permitted by law, Vowallex and ARGOcoin (each for its own Services) shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or reputational harm.

15.2 Liability cap (Storefront). Vowallex’s aggregate liability for Storefront Services under these Terms shall not exceed the greater of (a) total fees paid to Vowallex by you in the prior three (3) months for Storefront Services, or (b) GBP £1,000.

15.3 Core Services cap. ARGOcoin’s aggregate liability for Core Services shall be limited to the extent permitted under ARGOcoin’s Core Services Terms (Part B below). Where mandatory law prohibits limitation, liability is limited to the minimum required.

15.4 Nothing excludes liability for fraud, wilful misconduct, or non‑excludable consumer rights.

You agree to indemnify and hold harmless Vowallex and ARGOcoin (and their directors, officers, employees, affiliates) from any claims, losses, fines, penalties, and expenses arising from: (i) your breach; (ii) your illegal use; (iii) your violation of sanctions/AML laws; or (iv) your misuse of the Platform.

17.1 We may suspend or terminate your Account, restrict services, or freeze assets where required by law, sanctions, fraud, security incidents, or breach of Terms.

17.2 You may request closure of your Account subject to completion of pending reviews, compliance holds, and applicable withdrawal procedures.

17.3 Sections intended to survive termination (including liability, indemnity, IP, disputes) remain effective.

18.1 Storefront Terms (Vowallex). These Storefront Terms are governed by the laws of England and Wales. Disputes will be resolved by binding arbitration seated in England under the Arbitration Act 1996, in English, unless mandatory consumer law provides otherwise.

18.2 Core Services Terms (ARGOcoin). Core Services disputes are governed by Part B (Core Terms) below and may be subject to Kyrgyz Republic law and courts.

18.3 Card programme disputes. Card disputes may be subject to Card Issuer terms, card scheme rules, and applicable local law.

19.1 Notices may be provided electronically via email or in‑app notifications.

19.2 Contact: contact [AT] owncrypto.io (general); [email protected] (Core compliance, Travel Rule); [email protected] (Core support).